Senior Program & Operations Leader
I build the programs
organizations depend on.
I build the operational infrastructure organizations rely on, starting from ambiguous mandates and delivering programs that run.
The through-line
Some roles have a job description. Mine usually start with a problem nobody has fully named yet.
Across 12 years, from local companies to Fortune 100, I've built the operational infrastructure organizations rely on, taking work from ambiguous mandate to running programs. The pattern is consistent: scope the issue, identify what is needed, build the structure and processes, align the right people, and deliver something the organization can depend on.
The through-line matters more than the title. This work fits wherever ambiguous, high-stakes programs need structure and delivery.
Signature work
100%
compliance
Zero audit findings, every review since launch
Compliance Rebuild
Rebuilt compliance training infrastructure from the ground up after a legacy system was retired post-acquisition. Designed the rollout strategy, managed executive expectations, and achieved a clean record across every audit since launch.
+25 pt
CSAT
360 managers across 5 continents
NICE Certified Partner Program
Built a global manager certification program from scratch in under six months, including onboarding documentation, certification paths, KPI frameworks, and escalation processes used globally.
200+
surveyed
End-to-end executive partnership
OCI Gartner Maturity Assessment
Partnered directly with executives to drive a full Gartner maturity assessment across a 1,000-person engineering organization, owning the program from survey design through executive reporting.
10,000+
employees
6-month post-acquisition integration
Cerner Post-Acquisition Integration
Served as cross-functional coordinator across HR, TA, Finance, and business leadership during a six-month integration, surfaced conflicts, tracked milestones, and owned the requisition tracking process end to end.
70%
response
800 employees reached
The Whole Engineer Program
Ran an organization-wide employee satisfaction survey, then designed and launched a program that closed systemic gaps in tools, coaching, and remote work support across 800 employees, with continuous metric monitoring in weekly leadership reporting.
20,000
employees
Two scales, every format
Enterprise All-Hands Events
Designed and executed all-hands events quarterly for a 10,000-person organization and biannually for a 20,000-person audience, across onsite, hybrid, and virtual formats under compressed timelines.
85%
attendance
Voluntary programming, sustained
Skill-Building & Engagement Programming
Built and sustained voluntary skill-building and networking programming for a manually curated global population, achieving 85% RSVP-to-attendance by anchoring design in employee survey data and leadership-identified gaps.
Career
Oracle Health
Principal Program Manager, BizOps & Engagement
Oracle Cloud Infrastructure
Senior Program Manager, Business Management
NICE inContact
Partner Program Manager; Staff Implementation Manager
Earlier experience
HealthEquity
Implementation Specialist
ADP
Implementation Manager, ACA
UnitedHealth Group
Account Manager